Terms of service

Website Terms of Use

Last Updated: August 2026

1. Introduction

Welcome to CLAWT.

These Website Terms of Use ("Terms") govern your access to and use of the CLAWT website, together with any products, services, content, functionality and features made available through our website.

By accessing our website, placing an order or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue using this website.

Throughout these Terms, "CLAWT", "we", "our" and "us" means Brandergy Pty Ltd trading as CLAWT.

These Terms should be read together with our:

  • Privacy Policy;

  • Return Policy;

  • Shipping Policy; and

  • any other policies published on our website from time to time.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

2. Eligibility

By accessing or using this website, you represent and warrant that:

  • you are at least 18 years of age; or

  • if you are under 18 years of age, you have obtained the permission of your parent or legal guardian to use this website.

You agree that all information you provide to us is accurate, complete and current.

You are responsible for maintaining the confidentiality of your account details and for all activities conducted through your account.

3. Acceptable Use

You agree to use this website only for lawful purposes.

You must not:

  • use the website in breach of any applicable law;

  • interfere with the operation, security or functionality of the website;

  • attempt to gain unauthorised access to any part of the website or related systems;

  • upload viruses, malware or other malicious code;

  • use automated software, bots, spiders or data scraping technologies without our prior written consent;

  • impersonate another person or entity;

  • submit false or misleading information; or

  • engage in conduct that may damage the reputation, business or intellectual property of CLAWT.

We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms have been breached.

4. Products

We make reasonable efforts to ensure that product descriptions, pricing, photographs and other information published on our website are accurate.

However, we do not warrant that all information is complete, current or free from error.

Product images are provided for illustrative purposes only.

Due to differences in screen settings, lighting conditions and the handmade or customised nature of certain products, actual colours, finishes and artwork placement may vary slightly.

Such variations are not considered manufacturing defects.

We reserve the right to modify, discontinue or withdraw products at any time without prior notice.

5. Orders

Submitting an order constitutes an offer to purchase products from CLAWT.

An automated order confirmation acknowledges receipt of your order only and does not constitute acceptance of your order.

A binding contract is formed only when we accept your order and dispatch the products.

We reserve the right to refuse, decline, cancel or limit any order where reasonably necessary, including where:

  • payment cannot be authorised;

  • products become unavailable;

  • pricing errors occur;

  • fraudulent or suspicious activity is suspected;

  • we are unable to verify customer information; or

  • we are required to do so by law.

Where payment has already been received for a cancelled order, any applicable refund will be issued using the original payment method.

6. Pricing & Payment

Unless otherwise stated, all prices displayed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

Prices are subject to change without notice.

Promotional offers, discount codes and limited-time campaigns:

  • are subject to their individual terms;

  • cannot generally be applied retrospectively;

  • may not be combined unless expressly stated; and

  • may be withdrawn at any time.

Payment must be received in full before products are dispatched.

Payments are securely processed through authorised third-party payment providers.

CLAWT does not store complete payment card information.

7. Custom Products & Customer Artwork

Certain CLAWT products allow customers to upload artwork, photographs, logos, illustrations, text or other creative content ("Customer Content") for the purpose of producing personalised products.

By submitting Customer Content, you represent and warrant that:

  • you own the Customer Content or have obtained all necessary rights, licences and permissions to use it;

  • your Customer Content does not infringe the copyright, trade mark, moral rights, privacy rights or any other rights of another person;

  • your Customer Content complies with all applicable laws;

  • your Customer Content does not contain unlawful, defamatory, offensive, discriminatory or otherwise inappropriate material.

For the avoidance of doubt, all intellectual property rights in Customer Content remain the property of you or the relevant rights holder.

Nothing in these Terms transfers ownership of your intellectual property to CLAWT.

By submitting Customer Content, you grant CLAWT a limited, non-exclusive, worldwide, royalty-free licence solely for the purpose of:

  • reviewing your submission;

  • preparing artwork for production;

  • manufacturing your customised products;

  • fulfilling your order;

  • communicating with you regarding your order; and

  • providing customer support.

Except where you have provided your prior consent or where required by law, CLAWT will not use your Customer Content for advertising, marketing, resale or any commercial purpose unrelated to fulfilling your order.

CLAWT acts solely as the manufacturer of customised products based on materials supplied by you.

CLAWT does not claim authorship, ownership or any proprietary interest in Customer Content.

You acknowledge that you are solely responsible for all Customer Content submitted through our website.

You agree to indemnify and keep indemnified CLAWT, its directors, employees and contractors against any loss, claim, liability, damage, cost or expense arising from or in connection with any allegation that your Customer Content infringes the intellectual property rights or other legal rights of any third party.

CLAWT reserves the right, at its sole discretion, to refuse, suspend or cancel any custom order where we reasonably believe that Customer Content:

  • infringes the rights of another person;

  • may expose CLAWT to legal liability;

  • breaches applicable laws;

  • contains offensive or inappropriate material; or

  • otherwise breaches these Terms.

We are under no obligation to investigate or verify the ownership of Customer Content beyond what is reasonably apparent.

8. Intellectual Property

Unless otherwise expressly stated, all intellectual property rights in this website and its content are owned by or licensed to CLAWT.

This includes, without limitation:

  • the CLAWT name and branding;

  • logos and trade marks;

  • product names;

  • product designs created by CLAWT;

  • website design and layout;

  • photographs and videos;

  • graphics and illustrations;

  • written content;

  • software, source code and databases; and

  • all other content made available on this website.

Nothing in these Terms grants you any ownership or licence in our intellectual property except as expressly provided.

You may access and use this website for your personal, non-commercial use only.

You must not, without our prior written consent:

  • reproduce;

  • copy;

  • modify;

  • distribute;

  • publish;

  • sell;

  • commercially exploit;

  • create derivative works from; or

  • otherwise use

any content from this website except as permitted by law.

Nothing in this clause applies to Customer Content uploaded by you for the purpose of creating personalised products, ownership of which remains with you or the relevant rights holder in accordance with clause 7.

9. User Reviews & User Generated Content

Where you voluntarily submit reviews, testimonials, photographs, videos, comments or other content to CLAWT (other than Customer Content submitted solely for the purpose of manufacturing customised products), you grant CLAWT a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, publish, edit, adapt and display that content for the operation, promotion and marketing of our business.

By submitting User Generated Content, you warrant that:

  • you own the content or have all necessary rights to submit it;

  • the content is accurate and not misleading;

  • the content does not infringe the rights of any third party;

  • the content does not contain unlawful, defamatory, abusive, discriminatory or offensive material.

We reserve the right, but are not obliged, to remove, edit or refuse to publish any User Generated Content at our sole discretion.

For clarity, this clause does not apply to Customer Content uploaded solely for the manufacture of personalised products, which is governed by clause 7.

10. Website Availability

We aim to ensure that our website is available at all times.

However, we do not warrant that access to the website will be uninterrupted, secure or error-free.

From time to time we may:

  • suspend the website for maintenance;

  • update or modify website functionality;

  • remove products or content;

  • restrict access to certain features; or

  • discontinue any part of the website without prior notice.

To the maximum extent permitted by law, CLAWT is not liable for any loss arising from the temporary unavailability of the website.

11. Third-Party Services & Links

Our website may contain links to third-party websites, applications, payment providers, social media platforms or other online services.

These third-party services operate independently from CLAWT.

We do not control, endorse or accept responsibility for:

  • their content;

  • their privacy practices;

  • their security;

  • their availability; or

  • any products or services they provide.

Accessing third-party websites is entirely at your own risk.

You should review the terms and privacy policies of those third-party providers before using their services.

12. Product Use

CLAWT products are designed for cosmetic use only.

You are responsible for using our products in accordance with any instructions supplied with the product or published on our website.

To the extent permitted by law, CLAWT is not responsible for damage, injury or loss arising from:

  • misuse of the product;

  • failure to follow application or removal instructions;

  • improper storage;

  • modification of the product;

  • use of incompatible products or adhesives;

  • allergic reactions where ingredients or materials have been disclosed; or

  • use of the product for any purpose other than its intended cosmetic use.

If irritation, discomfort or an allergic reaction occurs, discontinue use immediately and seek appropriate medical advice.

13. Disclaimer

To the maximum extent permitted by law, all information made available on this website is provided on an "as is" and "as available" basis.

While we take reasonable care in preparing the content on our website, CLAWT does not warrant that:

  • the website will always be available;

  • information is complete, accurate or current;

  • defects will be corrected immediately; or

  • the website will be free from viruses or other harmful components.

Nothing in this clause excludes any consumer guarantees, warranties or rights that cannot lawfully be excluded under the Australian Consumer Law.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.

Where our goods or services come with guarantees under the Australian Consumer Law, you are entitled to the remedies provided by that legislation.

Our Return Policy should be read together with this clause.

15. Shipping & Delivery

Delivery timeframes displayed on our website are estimates only and are not guaranteed.

Whilst CLAWT will use reasonable efforts to dispatch orders within the estimated timeframes, we are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • shipping carrier delays;

  • customs processing;

  • adverse weather conditions;

  • industrial action;

  • public holidays;

  • supply chain disruptions; or

  • force majeure events.

Further information regarding delivery is available in our Shipping Policy.

16. Risk and Title

Risk in the products passes to you upon delivery to the delivery address nominated in your order.

Title to the products remains with CLAWT until full payment has been received.

It is your responsibility to ensure that the delivery address provided is accurate and that the products can be safely received.

17. Returns & Refunds

Returns, refunds and exchanges are governed by our Return Policy.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

Where a product fails to comply with a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement or refund as provided by law.

18. Limitation of Liability

To the maximum extent permitted by law, CLAWT excludes all liability for any indirect, incidental, special, exemplary or consequential loss or damage arising out of or in connection with:

  • your use of this website;

  • your inability to access the website;

  • reliance on website content;

  • delays in delivery;

  • third-party services;

  • loss of profits;

  • loss of revenue;

  • loss of business opportunity;

  • loss of goodwill; or

  • loss of data.

Where liability cannot lawfully be excluded, CLAWT's liability is limited to the maximum extent permitted by law.

Where permitted by the Australian Consumer Law, our liability is limited, at our option, to:

  • repairing the goods;

  • replacing the goods;

  • supplying equivalent goods;

  • paying the cost of repairing or replacing the goods; or

  • re-supplying the relevant services.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

19. Indemnity

You agree to indemnify and hold harmless CLAWT, its directors, officers, employees, contractors and agents from and against any claim, liability, loss, damage, expense or legal cost arising from or relating to:

  • your breach of these Terms;

  • your misuse of this website;

  • your breach of any applicable law;

  • your infringement of any intellectual property or other rights of a third party; or

  • any Customer Content submitted by you.

This indemnity survives termination of these Terms.

20. Force Majeure

CLAWT will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • flood;

  • fire;

  • pandemic;

  • epidemic;

  • government action;

  • war;

  • terrorism;

  • industrial disputes;

  • supplier failures;

  • transportation disruptions; or

  • failures of telecommunications or internet services.

Our obligations will be suspended for the duration of the relevant event.

21. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information will be collected, used, disclosed and stored in accordance with our Privacy Policy.

22. Suspension or Termination

We may suspend, restrict or terminate your access to the website at any time where we reasonably believe that:

  • you have breached these Terms;

  • your conduct may expose CLAWT to legal liability;

  • fraudulent or unlawful activity is suspected; or

  • termination is otherwise reasonably necessary to protect CLAWT, its customers or its business.

Termination does not affect any rights or obligations that accrued before termination.

23. Changes to these Terms

We may amend these Terms from time to time.

The latest version will always be published on our website.

Changes take effect immediately upon publication unless otherwise stated.

Your continued use of the website after any amendment constitutes acceptance of the revised Terms.

24. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that any dispute arising out of or in connection with these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

26. No Waiver

A failure or delay by CLAWT to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Any waiver must be in writing and signed by an authorised representative of CLAWT.

27. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy and any other policies expressly referred to in these Terms, constitute the entire agreement between you and CLAWT regarding your access to and use of the website and the purchase of our products.

They supersede all prior discussions, representations and agreements relating to the same subject matter to the extent permitted by law.

28. Contact Us

If you have any questions regarding these Terms or our website, please contact us:

CLAWT

Email: hello@clawt.com.au

We will endeavour to respond to your enquiry as soon as reasonably practicable.

These Website Terms of Use form part of the contractual relationship between you and CLAWT and should be read together with our Privacy Policy, Return Policy and Shipping Policy.